Terms and Conditions


IMPORTANT
We strive to ship orders quickly, and in fact have a reputation for doing so. In 2021, the busiest year the bike industry has seen in decades, 97% of all orders placed shipped within one business day. That said, we allow ourselves three business days to ship orders. We will contact you if we anticipate a longer delay.

In general, orders arrive in a reasonable time frame (see average shipping times below). We cannot, however, be held responsible for shipping delays after a package leaves our location. Delays due to weather, misrouting or errors by carriers, customs processing, or any other reason are beyond our control. We are unable to process shipping refunds because a package is delayed for reasons beyond our control.




Returns

Returns will be accepted within 15 days of the original order date. Products must be in absolutely new condition.
We charge a 15% restocking fee and the original shipping charge on all returned orders returned for any reason within 15 days of the original order date. If you reorder (wrong spoke lengths, etc), we charge a 3% restocking fee + original shipping on the returned order. If the original order shipped for free, we deduct the
original shipping charge from the refunded amount.


United States Shipping

United States Postal Service (USPS) First Class and Priority Mail

  • We use the USPS for most domestic, non-rim orders including: hubs, spokes, nipples, etc. Free shipping available for retail customers on non-rim orders over $100.00
  • If your order is under 16 ounces, the shipping calculator will give you the option to ship with First Class in the United States. First Class is almost always just as fast as Priority Mail. It's just limited to 16 ounces.
  • USPS Express Mail is, in our opinion, a waste of money in the United States. It is generally 24 hours faster than Priority or First Class, and sometimes no faster at all. If you want a faster shipping method, we're happy to use Express Mail or FedEx Express. Just contact us and we'll tell you how much more it will cost. It will cost a lot more.
  • If your order is over $100.00 and under 13 ounces, it will ship with First Class.

Rim Shipments

  • We use FedEx Ground, USPS Parcel Post, or USPS Priority Mail to ship rims. Shipping rims is not cheap due to the dimensional weighting system used by most carriers. Depending on where you live, rim shipping in the lower-48 United States will be between $12.99 and $14.99.
  • We can ship up to 10 rims at a time. If you need more, please contact us.
  • If you would like your rims faster, we can upgrade you to a faster shipping method. Please contact us for a quote.
  • FedEx or UPS 2-day or Overnight is prohibitively expensive and really not worth it, but we'll ship that way if you want to pay for it! All other items in a rim order (hubs, spokes, etc.) ship for free with the rims.


International Shipping

We use USPS International Mail for most of our international mail shipments. It's reliable and relatively quick, usually 7-14 business days for most shipments. Please contact us for a quote for rim shipping.
Please feel free to email us any questions you might have about shipping.

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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.bikehubstore.com. The collective work includes works that are licensed to www.bikehubstore.com. Copyright 2003, www.bikehubstore.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.bikehubstore.com. or purchasing www.bikehubstore.com. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.bikehubstore.com. or to purchase www.bikehubstore.com. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.bikehubstore.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.bikehubstore.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.bikehubstore.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.bikehubstore.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
www.bikehubstore.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.bikehubstore.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a www.bikehubstore.com product is mistakenly listed at an incorrect price, www.bikehubstore.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.bikehubstore.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.bikehubstore.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.bikehubstore.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
www.bikehubstore.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.bikehubstore.com


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.bikehubstore.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.bikehubstore.com products) must be commenced within one (1) year after the claim or cause of action arises. www.bikehubstore.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.bikehubstore.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.bikehubstore.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.bikehubstore.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.bikehubstore.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.bikehubstore.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.bikehubstore.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.bikehubstore.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.bikehubstore.com may link to sites operated by third parties. However, even if the third party is affiliated with www.bikehubstore.com www.bikehubstore.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.bikehubstore.com These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.bikehubstore.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).