Terms and Conditions
We strive to ship orders quickly, and in fact have a reputation for doing so. In general, orders arrive in a reasonable time frame (see average shipping times below). We cannot, however, be held responsible for shipping delays after a package leaves our location. Delays due to weather, misrouting or errors by carriers, customs processing, or any other reason are beyond our control. We are unable to process shipping refunds because a package is delayed for reasons beyond our control.
Returns will be accepted within 15 days of the original order date. Products must be in absolutely new condition.
We charge a 15% restocking fee and the original shipping charge on all returned orders returned for any reason within 15 days of the original order date. If you reorder (wrong spoke lengths, etc), we charge a 3% restocking fee + original shipping on the returned order. If the original order shipped for free, we deduct the original shipping charge from the refunded amount.
United States Shipping
United States Postal Service (USPS) First Class and Priority Mail
We use USPS International Mail for most of our international mail shipments. It's reliable and relatively quick, usually 7-14 business days for most shipments. UPS and FedEx offer excellent international service, but cost two to five times as much.
First Class International: This is the least expensive method to ship orders under 1.5 kilograms (3.25 US pounds) and $200.00 internationally (not including rims). First Class is very reliable and generally takes less than two weeks. However, it can take much longer - up to six weeks in some cases. This is rare, but possible. It really depends on how long the customs officials in your country want to hold the package. Packages almost always leave the United States within 3-4 days of their being shipped. And the days of packages being put on a boat are over: all packages ship by air. In other words, they almost always arrive your country within a week. What your customs officials do with them then is out of my hands. You will receive a customs ID number. This is not a tracking number! It only tracks packages inside of the United States. It is to show you that your package was sent, when, and its point of departure in the United States (usually Miami, which is where international packages ship out of the US). There is no way to track first class packages after they leave the United States. Update: In the course of 2013 USPS will implement delivery confirmation for First Class International shipping. This may also include more thorough tracking.
To make things easier and also give international customers a bit of a discount on shipping, we offer the following price classes for all countries (with the exception of Canada, which is less expensive).
First Class International Shipping Rates:
Orders over 1350 grams will probably cost $250.00 or more anyway, and should ship with USPS Priority or Express International (see below).
We no longer offer First Class shipping to Brazil, Argentina, Greece, or Italy. These are the only countries that have proved unreliable using First Class International. We will ship to these countries, but only with Priority Mail or Express Mail, which offer better tracking and insurance.
Priority Mail and Express Mail International: These are both very reliable and quick methods for international shipments. They come with tracking numbers and take on average 7-14 days for Priority and 5-8 days for Express. All international rim orders must use one of these services. If you're buying $300-400 worth of parts, you might consider spending a little more for Priority Mail. It's worth it. In general, two rims, two hubs, spokes and nipples cost around $40 to Canada, $55-60 to Europe, and $55-60 to Asia and the Pacific with Priority Mail, and about $10-15 more using Express. We cannot, however, be held responsible for any shipping guarantees made by USPS. Priority and Express Mail packages may take longer than USPS averages.
Please feel free to email us any questions you might have about shipping.
Terms and Conditions
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Use of Site
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