BikeHubstore.com LLC

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  • Hubs
    • Bitex
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If you have a question, please call before emailing. 919-626-2471. It's usually more efficient than emailing.

[email protected]
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• BWP Distribution B2B Change
• Dealer Email
• Spoke Calculator
• How do I contact you?


Links

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  • Bitex Warranty Request Form

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Our official shipping schedule is Tuesday - Thursday. We will usually be shipping on Mondays and Fridays too, but it's not guaranteed. We also allow 1-3 business days to ship any order, even if turnaround is usually 24 hours or less. Feel free to call or text us if you have any questions about when an order will ship.

Contact Us

BikeHubStore.com
104 NC54 Ste R PMB 352
Carrboro, NC 27510

Tel: 1-919-626-2471
Tuesday-Thursday, 8-4:30

Please try calling before emailing. It's faster and more fun. :)

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