Terms and Conditions


Important:
We strive to ship orders quickly, and in fact have a reputation for doing so. In general, orders arrive in a reasonable time frame (see average shipping times below). We cannot, however, be held responsible for shipping delays after a package leaves our location. Delays due to weather, misrouting or errors by carriers, customs processing, or any other reason are beyond our control. We are unable to process shipping refunds because a package is delayed for reasons beyond our control.


United States Shipping

United States Postal Service (USPS) First Class and Priority Mail:
  • We use the USPS for most domestic, non-rim orders including: hubs, spokes, nipples, etc. All non-rim, domestic orders in the lower forty-eight states over $100.00 will ship for free.
  • If your order is under 13 ounces, the shipping calculator will give you the option to ship with First Class in the United States. Selecting First Class is just as fast as Priority Mail. It's just limited to 13 ounces.
  • USPS Express Mail is a waste of money in the United States. It is generally 24 hours faster than Priority or First Class.
  • If your order is over $100.00 and under 13 ounces, it will ship with First Class.

FedEx for Rims:
  • We use FedEx Ground or USPS Parcel Post to ship rims. FedEx's recent change (January 5, 2015) to dimensional weighting has resulted in a dramatic increase in shipping costs. We are trying very hard not to raise our shipping prices, but we will be using the least expensive shipping methods available to us. Because of certain limitations with our shipping calculator, we simply charge $15.00 for the first rim and $2.00 for each additional rim. If you would like us to use a different shipping method, please let us know in the order notes or send us an email.
  • We can ship up to 10 rims at a time, but you'll need to contact us if you want more than six.
  • If you would like your rims faster, we can upgrade you to USPS Express Mail for $15-20 more. Please contact us for a quote.
  • FedEx or UPS 2-day or Overnight is prohibitively expensive and really not worth it, but we'll ship that way if you want to pay for it! All other items in a rim order (hubs, spokes, etc.) ship for free with the rims.


International Shipping

IMPORTANT NOTICE
USPS Shipping Rate Increase, January 27, 2013

On January 27, the United States Postal Service implemented a rate increase for all shipping classes. This rate increase affects First Class International Shipping most dramatically. A 16 ounce (450g) package (a set of hubs) that once cost $11.60 to Europe or Japan now costs $16.75 - a 44% increase. Unfortunately, I will need to raise my shipping rates as well to accommodate these price changes. I will still lose money on each international shipment. In fact, international customers may receive up to $8.00 off the actual shipping price, just as US customers would on orders over $100.00. I wish we could maintain our previous First Class shipping rates, but they were unusually low in comparison with most countries' international shipping rates. One positive outcome of the rate increase, however, is that over the next year USPS will introduce delivery confirmation for First Class International shipments, which was previously lacking.

New First Class International Shipping Rates:
  • Up to 560 grams (20 ounces): $13.95 [Actual cost: up to $18.60]
  • 560-1000 grams (36 ounces): $18.95 [Actual cost: up to $26.00]
  • 1000-1500 grams (52 ounces): $24.95 [Actual cost: up to $33.40]

We use US Postal Service for all international orders. It is relatively inexpensive and very reliable. UPS and FedEx offer great international service, but they are prohibitively expensive.

First Class International: This is the least expensive method to ship orders under 1.5 kilograms (3.25 US pounds) $250.00 internationally (not including rims). First Class is very reliable and generally takes less than two weeks. However, it can take much longer - up to six weeks in some cases. This is rare, but possible. It really depends on how long the customs officials in your country want to hold the package. Packages almost always leave the United States within 3-4 days of their being shipped. And the days of packages being put on a boat are over: all packages ship by air. In other words, they almost always arrive your country within a week. What your customs officials do with them then is out of my hands. You will receive a customs ID number. This is not a tracking number! It only tracks packages inside of the United States. It is to show you that your package was sent, when, and its point of departure in the United States (usually Miami, which is where international packages ship out of the US). There is no way to track first class packages after they leave the United States. Update: In the course of 2013 USPS will implement delivery confirmation for First Class International shipping. This may also include more thorough tracking.

To make things easier and also give international customers a bit of a discount on shipping, we offer the following price classes for all countries (with the exception of Canada, which is less expensive).

Orders over 1500 grams will probably cost $250.00 or more anyway, and should ship with USPS Priority or Express International (see below).

We no longer offer First Class shipping to Brazil, Argentina, Greece, or Italy. These are the only countries that have proved unreliable using First Class International. We will ship to these countries, but only with Priority Mail or Express Mail, which have tracking numbers.


Priority Mail and Express Mail International: These are both very reliable and quick methods for international shipments. They come with tracking numbers and take on average 7-14 days for Priority and 5-8 days for Express. All international rim orders must use one of these services. If you're buying $300-400 worth of parts, you might consider spending a little more for Priority Mail. It's worth it. In general, two rims, two hubs, spokes and nipples cost around $35 to Canada, $50-55 to Europe, and $55-60 to Asia and the Pacific with Priority Mail, and about $10-15 more using Express. We cannot, however, be held responsible for any shipping guarantees made by USPS. Priority and Express Mail packages may take longer than USPS averages.

Please feel free to email us any questions you might have about shipping.


Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
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Trademarks


Warranty Disclaimer
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Limitation of Liability
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Typographical Errors
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Term; Termination
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Notice
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Miscellaneous
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.bikehubstore.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.bikehubstore.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.bikehubstore.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.bikehubstore.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.bikehubstore.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.bikehubstore.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
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